Explore each other’s stories aiming to understand the situation.
Share what impact it had on you and ask what impact it had on them.
Try to understand the contribution you could have made. Understanding our own impact and part in the conflict can help others to then see theirs too.
Describe your own feelings and listen to others without judgment. – it would not be a difficult conversation if feelings were not part of it.
Understand your own and others self identity fears are relevant; the fear of how you will be seen (eg wanting to say no to something but worrying people will judge you as being lazy or inconsistent, or being nervous to ask for a raise and thought of as greedy).
Problem solve solutions together – what would stop this from happening again in the future?